Help & FAQ's

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=90 BGCOLOR="#9999CC" TEXT="#080000" bgproperties="fixed" background="17b105a1ezuabz.gif"> <div> <FONT SIZE="5" COLOR="#FFFFFF" FACE="Arial" ><B>Pure Silk Lingerie.com</B></FONT><B>     |     </B><A HREF="index.htm" TARGET="_top" TITLE="Pure Silk Lingerie.com"><U><B>home</B></U></A></div> <div> <A HREF="id10.htm" TARGET="_top" TITLE="Pure silk sleepwear"><U>Pure silk sleepwear</U></A>   |   <A HREF="id55.htm" TARGET="_top" TITLE="Camiknickers teddies"><U>Camiknickers & teddies</U></A>   |   <A HREF="id8.htm" TARGET="_top" TITLE="Camisoles Knickers"><U>Camisoles &  Knickers</U></A>   |   <A HREF="id56.htm" TARGET="_top" TITLE="Bra brief garter belts"><U>Bra brief & garter belts</U></A>   |   <A HREF="id34.htm" TARGET="_top" TITLE="Silk Pantie selection"><U>Silk Pantie selection</U></A>   |   <B>Help & FAQ's</B></div> <div> </div> </td> </tr><tr> <td valign="top" width=210 BGCOLOR="#CCCCE4" TEXT="#080000" bgproperties="fixed" background="17ad2182ecggew.gif"> <div> <B>Help Topics</B></div> <bR> <div> <A HREF="id4_m.htm#how_to_order" TARGET="TRLX_Middle" TITLE="Help FAQs"><U><B>How to order</B></U></A></div> <div> <A HREF="id4_m.htm#reurns_policy" TARGET="TRLX_Middle" TITLE="Help FAQs"><U><B>Returns</B></U></A></div> <div> <A HREF="id4_m.htm#shipping" TARGET="TRLX_Middle" TITLE="Help FAQs"><U><B>Shipping</B></U></A></div> <div> <A HREF="id4_m.htm#size_chart" TARGET="TRLX_Middle" TITLE="Help FAQs"><U><B>Size Chart</B></U></A></div> <div> <A HREF="id4_m.htm#washing_instructions" TARGET="TRLX_Middle" TITLE="Help FAQs"><U><B>Care of pure silk</B></U></A></div> <div> <A HREF="id2.htm" TARGET="_top" TITLE="About Us"><U><B>About  our Company</B></U></A></div> <div> <A HREF="id4_m.htm#privacy" TARGET="TRLX_Middle" TITLE="Help FAQs"><U><B>Privacy</B></U></A></div> <div> <A HREF="id4_m.htm#mailing_list" TARGET="TRLX_Middle" TITLE="Help FAQs"><U><B>Newletter </B></U></A></div> <div> <B> <A NAME="shopper_menu"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B></div> <bR> </td> <td valign="top" height=390 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> Help & FAQ's</div> <bR> <div> <B>How do I order?</B><B> <A NAME="how_to_order"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B></div> <div> Ordering from Francois De Loire is simple. </div> <div> Order in complete confidence using our secure shopping cart.</div> <div> You can browse through our online catalogue which gives full descriptions of all our products. Prices quoted are in GBP (pounds stirling)  for guidance only but we will debit your credit card in Euros. You will receive a confirmation e mail that your order has been received and you will be advised when your order has been dispatched, normally within three working days. It couldn't be easier.</div> <div> <A HREF="french_designer_pure_silk_lingerie_and_sleepwear.htm" TARGET="_top" TITLE=" Pure Silk Lingerie Online Boutique"><U>Visit our pure silk lingerie boutique NOW</U></A></div> <bR> <div> <B>Returns Policy</B><B> <A NAME="reurns_policy"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B></div> <div> Here at Francois De Loire, we pride ourselves on our quality of manufacture and our before and after sales service. If for any reason you are not delighted with your purchase please do not hesitate to get in touch straight away. We will do our very best to rectify any problem.</div> <div> All returns must be made within 14 days of receipt and all we ask is that you contact us before you return any garments. We regret that due to hygiene reasons we are unable to accept returns on any pant type garment i.e. briefs, tap pants, teddies, pyjamas or boxer shorts or specially made garments.</div> <div> Our reputation is your guarantee.</div> <bR> <div> <B>SIZING</B></div> <div> To eliminate any problems, please consult our <A HREF="#size_chart" TITLE="Help FAQs"><U>size chart</U></A> before ordering, if you are not sure, please contact us by <A HREF="mailto:info@pure-silk-lingerie.com" TARGET="_top" TITLE="mailto:info@pure-silk-lingerie.com"><U>E-mail</U></A> for advice.</div> <bR> <div> <B>CARING FOR YOUR PURE SILK LINGERIE</B><B> <A NAME="washing_instructions"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B></div> <div> Pure silk is a natural fibre and if treated correctly will give many years of pleasure. Pure silk is the most luxurious fibre in the world and the weaving and knitting of the fabric may contain minor variations and irregularities. These are characteristic of the fine silk yarn which gives the fabric it's lustre and texture and should not be considered defective.  To learn more about silk and our recommended washing instructions please <A HREF="id5.htm" TARGET="_top" TITLE="What is Pure Silk"><U>click here</U></A>.</div> <bR> <div> <B>SHIPPING</B><B> <A NAME="shipping"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B></div> <div> All orders will be shipped by express air mail unless otherwise stated.  Shipping is free on all orders over £75, for orders under £75 you will be able to calculate the shipping charges when you add items to your shopping cart.</div> <div> Shipping from France to the USA and Canada is usually 10 working days.</div> <div> Shipping within Europe is about 5-6 working days.</div> <div> If an exact delivery deadline is required please contact us by <A HREF="mailto:info@pure-silk-lingerie.com" TARGET="_top" TITLE="mailto:info@pure-silk-lingerie.com"><U>email</U></A> to see what other shipping options are available for your Country.</div> <bR> <div> Size chart <A NAME="size_chart"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></div> <div> Every manufacturer has it's own sizing chart and whilst most are very similar there are always a few differences. We have tried to give as much information as possible but if you are not sure - do not guess. Let us have the exact measurements and we will do our best to select the size which is most suitable.</div> <div> <TABLE BORDER="2" CELLPADDING="1" CELLSPACING="1" WIDTH="434" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <B>ORDER SIZE</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="94"><div> <B>SMALL</B></div> </tD> <tD VALIGN=TOP WIDTH="94"><div> <B>MEDIUM</B></div> </tD> <tD VALIGN=TOP WIDTH="94"><div> <B>LARGE</B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 19 ><NOBR><div> UK dress size</div> </NOBR></tD> <tD VALIGN=TOP WIDTH="94"><div> 10/12</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 12/14</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 14/16</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 19 ><NOBR><div> USA dress size</div> </NOBR></tD> <tD VALIGN=TOP WIDTH="94"><div> 8/10</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 10/12</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 12/14</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 38 WIDTH="127"><div> FRANCE dress size</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 34/36</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 38/40</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 42/44</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 19 ><NOBR><div> Bust size inches</div> </NOBR></tD> <tD VALIGN=TOP WIDTH="94"><div> 32/34</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 34/36</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 36/38</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 38 WIDTH="127"><div> Bust size centimeters</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 84/87</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 87/90</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 93/96</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 39 WIDTH="127"><div> <B>ORDER</B> <B>BRA SIZE</B> inches</div> </tD> <tD VALIGN=TOP WIDTH="94"><bR> <div> 32b</div> </tD> <tD VALIGN=TOP WIDTH="94"><bR> <div> 34b</div> </tD> <tD VALIGN=TOP WIDTH="94"><bR> <div> 36b</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 38 WIDTH="127"><div> Bra size centimeters</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 85b</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 90b</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 95b</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 WIDTH="127"><div> <B>MEN</B></div> </tD> <tD VALIGN=TOP WIDTH="94"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="20" ALIGN="bottom" WIDTH="94" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="94"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="20" ALIGN="bottom" WIDTH="94" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="94"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="20" ALIGN="bottom" WIDTH="94" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 20 ><NOBR><div> <B>ORDER SIZE</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="94"><div> SMALL</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> MEDIUM</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> LARGE</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 19 WIDTH="127"><div> Waist inches</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 28"-30"</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 32"-34"</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 36"-38"</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 19 WIDTH="127"><div> Chest inches</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 36"-38"</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 40"-42"</div> </tD> <tD VALIGN=TOP WIDTH="94"><div> 44"-46"</div> </tD> </tR> </TABLE></div> <bR> <bR> <div> <B>PRIVACY POLICY</B><B> <A NAME="privacy"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B></div> <div> Here at Francois de Loire, we respect your privacy and will never sell or rent our mailing list to any third party.  Your details will be closely guarded and will not be given to any one else. Rest assured.</div> <bR> <div> <B>JOIN OUR MAILING LIST</B><B> <A NAME="mailing_list"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B></div> <div> As manufacturers, we pride ourselves on our versaltily. It is for this reason that we are constantly changing and updating our styles.  Be the first to learn of our latest additions or special promotions.  Each month we have our featured item at a special price - reserved only for our internet customers.</div> <div> <A HREF="id4_l.htm#shopper_menu" TARGET="TRLX_Left" TITLE="Help FAQs"><U>Join our mailing list today.</U></A>  </div> <bR> <div>  <form action="http://formmail.trellix.com/servlets/TlxMailer" method="POST" enctype="application/x-www-form-urlencoded"><input type="hidden" name="tlx_SortOrder" value="FirstName,LastName,Email,MailingList"><input type="hidden" name="tlx_FormIndex" value="2"><input type="hidden" name="tlx_OKMessage" value="Thank you, your name has been added to our mailing list."><input type="hidden" name="tlx_SendMode" value="1"><input type="hidden" name="tlx_Subject" value="A request form was submitted"><input type="hidden" name="tlx_EmailTo" value="news@pure-silk-lingerie.com"> <table cellpadding="0" cellspacing="1" border="0" align="center"> <tr> <td align="left">First Name:<br> <input type="text" name="FirstName" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Last Name:<br> <input type="text" name="LastName" size="30" maxlength="100"></td> </tr> <tr> <td align="left">Email:<br> <input type="text" name="Email" size="30" maxlength="100"></td> </tr> <tr> <td> <input type="checkbox" name="MailingList" value="yes"> Add me to your mailing list</td> </tr> <tr> <td align="right"><input type="reset"> <input type="submit" value="Send" name="tlx_send"></td> </tr> </table> </form>  </div> <bR> <bR> <div>  <STYLE>.ivanC10745134039883{position:absolute;visibility:hidden;}</STYLE><DIV CLASS=ivanC10745134039883 ID=ivanI10745134039883><A HREF=http://freestats.com CLASS=ivanL_FR TARGET=_blank>FREE hit counter and Internet traffic statistics from freestats.com</A></DIV><script language='JavaScript' src='http://talourd.freestats.com/cgi-bin/sitestats.gif/script/10745134039883'></script><noscript><a href='http://talourd.freestats.com/cgi-bin/sitestats.gif/map'><img src='http://talourd.freestats.com/cgi-bin/sitestats.gif/img' border=0></a></noscript>  </div> <bR> </td> </tr></table></body>